TRACK YOUR ORDER
Follow your order.
Check the latest available update on your UCAN delivery.
Where to find your order status
- Open your order confirmation email.We send it to the email address used at checkout, straight after you place your order.
- Select “View your order”.This opens your private order status page, which always shows the latest update we have.
- Use the tracking link once it’s dispatched.When your order ships, we email you again with the carrier’s tracking link. It also appears on your order status page.
Prefer to sign in?
Sign in with the email address you used at checkout to see your orders and any tracking links.
View my ordersNeed help? Contact usWhat your order status means
Order placed, not dispatched yet
Your order status page will show that your order is confirmed. There is no tracking link yet because your parcel hasn’t been handed to the carrier. As soon as it ships, we’ll email you the tracking link.
Tracking is available
Open the tracking link in your shipping email or on your order status page. It takes you to the carrier’s own tracking page, which shows the latest scans for your parcel.
Tracking hasn’t updated yet
Carriers can take a little while to record the first scan after collecting a parcel, so a new tracking number may show no updates at first. If it still hasn’t changed when you check again, contact us with your order number and we’ll look into it.
I can’t find my order confirmation
Check your spam, junk and promotions folders, and search your inbox for your order number. You can also sign in with the email address you used at checkout to see your orders.
Still can’t find it? Contact us with your name and the email address you used at checkout, and we’ll help you find your order.